PCS Project Manager

About the role

Syneos Health is hiring a PCS Project Manager for a remote position. The role takes over allocated patient concierge projects after handover from the Illingworth Global Project Start-Up (GPSU) team, acting as the first point of contact for CRO and sponsor clients and overseeing projects from start to finish in line with clinical SOPs, GCP and regulatory requirements.

Key responsibilities

• Be the first point of contact for clients, trial sites, vendors and business units, liaising with the AD PCS and Senior Director of PCS on issue management.
• Oversee and close out patient concierge projects, working with the PCS Coordination team, Finance and IT, and provide training to PCS coordinators.
• Attend GPSU handover and client kick-off meetings, and work with PCS Concierge Coordinators to set up the trial environment in the PatientGO portal.
• Lead document creation and translation for site and ethics-ready patient-facing material, and guide clients on travel and expense reimbursement policy.
• Manage the study budget, prepare financial and activity forecasts, monthly invoices and change orders, and manage external vendors against SLAs.
• Conduct monthly project reviews, report progress and risks, and escalate issues to Senior Management.
• Collaborate with the Research Nursing and Medical Imaging divisions, and with the PCS Commercial Manager to handle change orders.
• Review and approve project timesheets against visit trackers and budget allowances, and keep central oversight trackers up to date.
• Travel for client and vendor meetings, and work with the Director of Patient Concierge Services to grow the service and team.