Policy Administration Specialist

About the role

As a Policy Administration Specialist you will support the day‑to‑day administration of a motor insurance portfolio, ensuring that policies are processed accurately and efficiently throughout their lifecycle. You will handle a variety of administrative tasks, from claim‑free year requests to Roydata verification, while maintaining high data quality and contributing to process automation.

Key responsibilities

• Process policy administration requests accurately and within agreed timelines.
• Handle claim‑free year requests, including Roydata administration and verification.
• Manage policy changes, corrections, and other administrative actions across the policy lifecycle.
• Monitor data quality, investigate and resolve discrepancies or missing information.
• Coordinate with internal teams and external partners to ensure smooth policy administration.
• Provide support to customers and colleagues for policy‑related queries.
• Identify opportunities to improve and automate policy administration processes.
• Contribute to the continuous improvement and scalability of operational workflows.

Required profile

• Strong attention to detail and commitment to data accuracy.
• Ability to work collaboratively with internal and external stakeholders.
• Proactive mindset for identifying and implementing process improvements.

Required skills

• Experience with policy administration systems (e.g., Roydata).