Process Transformation Specialist (Account to Report) - Managerial Level

About the role

Ball, a manufacturer of sustainable aluminium packaging, is hiring a Process Transformation Specialist at managerial level (Global Grade 12) to guide its GBS-A2R business in improving end-to-end business processes and systems. The role creates detailed business analysis, outlines problems, identifies opportunities and solutions, delivers solutions successfully and maintains the enabling application.

Key responsibilities

• Support process transformation and optimization across outsourced operations, increasing efficiency, service quality, user experience and cost effectiveness
• Partner with internal stakeholders and external vendors to manage operational changes and implement new service delivery models
• Analyze operational SLAs, KPIs and customer feedback to find risks, gaps and opportunities for standardization
• Drive adoption of best practices, automation and continuous improvement methods in outsourced transactional services
• Take part in production support, liaise with business process owners on requirement validation and recommend ERP best practices
• Manage business process mapping, re-engineering and gap analysis, and streamline and consolidate processes
• Take part in user sessions for requirements gathering, analysis, documentation, configuration, unit testing and UAT
• Act as functional subject matter expert and review Business Requirements Documents prepared by external vendors
• Coordinate changes and unit and regression testing with integration partners

Required profile

• Broad training in a related field, usually through a college or graduate degree or equivalent work experience; Master's degree a plus
• Minimum 5 years of accounting-related experience
• Proven experience managing relationships with outsourced service providers, including performance monitoring, governance and issue resolution
• Experience in process transformation, continuous improvement and optimization in shared services, finance operations or similar transactional environments
• Experience with complex transitions, outsourcing engagements or service delivery model changes, including stabilization and change management
• Excellent stakeholder management, communication and customer-facing skills, and ability to work across global, cross-functional teams
• Advanced English level

Required skills

• Knowledge of Lean, Six Sigma, process excellence, automation or digital transformation methodologies is preferred
• Ability to facilitate knowledge transfer and explain complex technical issues in business terms
• Strong ability to prioritize and deliver under pressure
• Proficiency reviewing functional requirements specifications and bridging business and technical groups