Regional Operations Specialist (m/f/d) - FlixBus

About the role

FlixBus is looking for a Regional Operations Specialist (m/f/d) to work directly with its bus partners, drivers and operational stakeholders so that service delivery across the Serbian market remains reliable, safe and high quality. The role combines hands-on operational support, partner management and data-driven decisions to improve network performance and customer experience. It is based in Belgrade on a hybrid model.

Key responsibilities

• Build, manage and nurture strong relationships with bus operators, ensuring smooth day-to-day operations and long-term partnerships.
• Train, support and develop operator counterparts and drivers to meet international quality and service standards.
• Onboard new bus partners onto the platform and systems, supporting the launch of new routes and operational initiatives.
• Monitor operational KPIs, identify areas for improvement and proactively resolve operational risks and challenges.
• Drive and implement quality and safety improvement measures to enhance customer satisfaction.
• Travel across Serbia to visit operators, stations and gather feedback from operators, station staff and drivers.
• Work with Business Development, Network Planning, Authorizations, Customer Service and other internal stakeholders.

Required profile

• 3-6 years of experience in Operations, ideally in transportation, logistics, mobility or a similar environment.
• Experience in the transportation industry and exposure to a fast-growing international environment is a strong plus.
• Fluent Serbian and English; additional regional languages are a plus.
• Willingness to travel across Serbia (up to 50% of the time); a driving licence is a strong plus.

Required skills

• Analytical skills with proficiency in Excel, PowerPoint and other Microsoft Office tools.
• Excellent communication and stakeholder management skills.
• Proactive, hands-on, solution-oriented with a strong sense of ownership.

What we offer

• Travel perks: 12 free Flix vouchers plus 12 discount vouchers for friends and family.
• Hybrid work model, with an office-first approach and flexibility to balance work and life.
• Wellbeing support: confidential 1:1 counselling, courses and stress management for yourself and up to four family members.
• Learning and development: language classes, training courses and expert-led sessions.
• Mentoring program connecting you with experienced colleagues.