Renewals Account Manager - Academia & Government

About the role

Clarivate is looking for a Belgrade-based Renewals Account Manager to join its global Renewal Sales team. The role covers account renewals within the Academia & Government (A&G) space and offers the chance to learn more about renewal processes in academia and government.

Key responsibilities

• Engage with customers to identify renewal opportunities, address their specific needs and provide advanced support.
• Use in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales.
• Maintain and strengthen relationships with key customers through strategic communication and exceptional service.
• Contribute to renewal sales planning and to the development and execution of comprehensive sales strategies.
• Create, update and analyse reports on subscription activities, contract status and renewal performance metrics.
• Keep up to date with product offerings and market trends, and drive the achievement of sales and renewal targets.
• Provide regular updates and accurate forecasts to leadership on renewal opportunities.
• Optimise the use of sales tools and technologies.

Required profile

• Proven track record in managing customer relationships and achieving sales targets.
• 5 years of relevant experience.
• Proficiency in English.
• Nice to have: Salesforce experience, experience in an academic context, and experience working with different stakeholders.

Required skills

• Proficiency in Excel.
• Salesforce experience is a plus.

What we offer

• Permanent full-time position: two days per week from 9:00 AM to 5:00 PM, three days on a more flexible schedule, ideally 12:00 PM to 8:00 PM.
• 25 days of paid leave per year.
• Private health insurance, paid lunch, yearly bonus and merit plan.
• Learning platform, Fit Pass, life and accident insurance.
• Company bicycles available for rent free of charge.