Senior Product Data Analyst (Remote, GMT-7 to GMT+4)

About the role

Collectly is a healthcare technology company that uses AI to automate revenue cycle management. It is hiring a Senior Product Data Analyst to own how customers and its own teams see product performance. The role covers pre-service products (visit cost estimates, eligibility and benefits, patient support voice agent) and post-service products (patient billing, revenue cycle metrics). It is a product role focused on how each product behaves and on customer problems, rather than on maintaining data pipelines. The company is hybrid, partly in Santa Monica, USA and partly remote across the US and Europe.

Key responsibilities

• Own the dashboards used by product and customer teams across most products.
• Turn complaints and open questions into defined metrics and track them over time.
• Catch product issues in the data before they become escalations.
• Work with the founder, product managers, engineers and customer success to decide what to measure and explain why a number moved.
• Build customer-facing metrics yourself, mostly with AI tools such as Claude Code.

Required profile

• At least 4 years in data or product analytics.
• Software engineering experience.
• A product mindset: starting from what the customer experiences, not from what is in the tables.
• Fluency with AI-assisted development, using agentic coding tools (Claude Code and similar) daily.
• Healthy skepticism about numbers: validating before trusting.
• Exceptional written and oral communication skills.
• Nice to have: startup experience, experience with machine learning-related products, healthcare experience (eligibility and benefits, patient billing, revenue cycle), and comfort reading application code to trace where a number comes from.

Required skills

• Strong SQL and Python.
• Nice to have: dashboard tools such as Metabase or Looker.