Serbian-Speaking Support Associate – Kragujevac
Wolt · Kragujevac
Description du poste
About the role
We are looking for a Serbian‑speaking Support Associate to join Wolt’s support team in Kragujevac. You will assist customers, couriers and partner venues through live chat and phone, helping to keep our delivery operations running smoothly.
Key responsibilities
- Provide real‑time assistance to customers, couriers and venues via chat and telephone.
- Monitor and help resolve issues that could affect delivery performance.
- Collaborate with the support team and other departments to improve the support function.
Required profile
- Excellent communication skills with a personal, customer‑focused approach.
- Willingness to work hybrid, coming to the office several days a week.
- Availability for shift work, including mornings, evenings and weekends.
- Fast learner, able to multitask in a fast‑paced environment.
- Fluent in Serbian and proficient in English.
Required skills
What we offer
- Private health insurance for all employees.
- 25+ days of vacation per year.
- Wolt credits cashback benefit on personal orders.
- Employee assistance program.
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Wolt
Kragujevac
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