Service Desk Agent L1
ncr · Belgrade
Description du poste
About the role
The Service Desk Agent L1 provides first‑line technical support to NCR Voyix customers, handling recurring and standard hardware and software issues. The role involves direct interaction with clients and coordination with internal and third‑party technicians to ensure timely resolution.
Key responsibilities
- Resolve recurring or standard hardware and software problems for customers.
- Collaborate with NCR Voyix and third‑party vendor technicians to troubleshoot and fix issues.
- Review incident history to identify recurring faults and update work orders with status information.
- Allocate engineer appointment times for multi‑resource on‑site jobs and may respond to escalated calls.
Required profile
- Basic PC literacy and keyboard proficiency.
- Understanding of Windows‑based applications and tools.
- Strong problem‑solving and analytical abilities.
- Excellent verbal and written communication skills.
- High school diploma.
Required skills
- Windows operating system.
- PC hardware troubleshooting.
- Software installation, configuration and updating.
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ncr
Belgrade