Service Desk Agent L1

About the role

NCR Voyix, a global provider of unified commerce platforms for shopping and dining, is hiring a Service Desk Agent L1 in Belgrade, Serbia. This is a full-time, 40-hour-per-week position covering the EMEA market, working as an individual contributor.

Key responsibilities

• Provide remote technical support for hardware and software issues.
• Resolve standard and recurring customer issues using knowledge base resources.
• Work with NCR Voyix and third-party technicians to troubleshoot and resolve incidents.
• Support hardware and software installation, configuration and updates.
• Review incident history to identify recurring problems.
• Update work orders and communicate case status.
• Handle escalated cases when required.
• Apply troubleshooting procedures, diagnostic tools and remote support techniques.

Required profile

• High school diploma or equivalent.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Customer-focused with strong relationship-building abilities.

Required skills

• Basic PC and keyboard skills.
• English language.
• Working knowledge of Windows applications and tools.