Staff Program Manager - Knowledge Management

About the role

Fivetran is looking for a Staff Program Manager to own how Engineering organises, maintains and uses its internal knowledge. You will join the Engineering Operations partner team and lead Engineering knowledge management in Notion as your primary program, defining a clear information architecture, useful content types and templates, accountable content owners and documentation that engineers can find and trust. The role is full-time and based in Novi Sad, Serbia.

Key responsibilities

• Own the strategy, roadmap and delivery of Engineering knowledge management in Notion, managing priorities, dependencies, risks and stakeholder commitments from assessment through rollout and sustained operation.
• Define and evolve the information architecture, navigation, content types, templates and metadata so engineers can find the right information.
• Partner with global Notion owners to align practices with company-wide standards, and work with Engineering communications contributors on internal updates, including a bi-weekly newsletter.
• Establish documentation standards covering quality, ownership, review and content lifecycle, aligned with access and governance requirements.
• Lead a practical improvement plan for existing content, resolving gaps, duplicates, conflicting guidance and outdated material.
• Build and improve AI-assisted and automated workflows for creating, organising, reviewing and maintaining knowledge, and evaluate their effectiveness.
• Guide EngOps partners, engineers and content owners in adopting knowledge-management practices.
• Define and track measures of knowledge quality, discoverability, adoption and maintenance effort, and use feedback to prioritise work.
• Act as Engineering Operations Partner to the ES&O global group leader, supporting planning, OKRs, health metrics and process improvement.

Required profile

• 6+ years of experience in engineering operations, knowledge management, technical content strategy, documentation operations or a related discipline in a technology organisation.
• Demonstrated expertise in information architecture, knowledge management or content governance, with experience establishing standards and improving a substantial knowledge base used by technical teams.
• Strong technical fluency and experience working closely with software engineers.
• Ability to own a broad, ambiguous problem and influence senior stakeholders without direct authority.

Required skills

• Experience designing, building and troubleshooting automation workflows using APIs, integrations or scripting.
• Practical experience applying AI and automation to operational workflows.
• Bonus: deep Notion experience, engineering operations partner experience, technical writing or content strategy, and experience leading a knowledge-base cleanup or migration.

What we offer

• 100% employer-paid medical insurance.
• Paid time away from work, including vacation, sick time, parental leave, holidays and a year-end week of rest.
• RSU stock grants.
• Professional development and training, virtual happy hours, free food and team-building activities.
• Monthly cell phone stipend and access to a mental health support platform.