Strategic Account Manager – Grocery (Q‑Commerce)

About the role

As the Grocery Strategic Account Manager for Q‑Commerce in Serbia, you will own and grow the core grocery offering on the Glovo app, connecting thousands of users with daily essentials from local shops to major supermarket chains.

Key responsibilities

• Build and maintain relationships with top partners through proactive communication, meetings and business reviews.
• Design and execute growth plans, including promotions, marketing activations and menu performance optimisation.
• Monitor partners’ business performance, analyse KPIs and drive continuous growth.
• Prepare reports and dashboards for partners and internal improvements.
• Gather partner feedback and translate it into product, marketing and operational enhancements.
• Onboard new partners, providing tools and information needed to succeed on the platform.
• Meet monthly and quarterly objectives set by the company.
• Collaborate with cross‑functional teams and report to the Head of Q‑Commerce.

Required profile

• Minimum 4 years of experience in Account Management or Business Consultancy.
• Knowledge of the Retail & Grocery industry is a significant plus.
• Proactive, organised and detail‑oriented.
• Strong commercial and analytical problem‑solving skills.
• Excellent communication and negotiation abilities.
• Stakeholder and relationship management experience.
• Autonomous, self‑motivated and able to work in a demanding environment.
• Data‑driven mindset with a results‑oriented approach.
• Strategic vision to anticipate market changes and stay competitive.
• Full proficiency in Serbian and fluent English.

Required skills

• Google Docs
• MS Office
• Salesforce

What we offer

• Top‑notch private health insurance.
• Monthly Glovo meal benefit.
• Company‑sponsored Fitpass.
• Hybrid work model: two days remote per week and up to three weeks a year from anywhere.
• Enhanced paternity leave.
• Online therapy and wellbeing benefits.