Technical Support Specialist (Level 1) – Belgrade

About the role

NCR Voyix is looking for a Level 1 Technical Support Specialist to join its 24/7 Help Desk team in Belgrade. You will be the first point of contact for customers, providing phone and ticket‑based assistance and ensuring issues are resolved or escalated efficiently.

Key responsibilities

• Provide first‑line technical support via phone and customer‑submitted tickets.
• Troubleshoot hardware, software and connectivity problems using remote access tools.
• Document incidents accurately in ServiceNow (SNOW) and follow established procedures.
• Escalate unresolved cases to internal teams or external partners and coordinate field technician dispatch when needed.
• Keep customers informed about incident status and confirm resolution.

Required profile

• High School Diploma or equivalent.
• Strong command of written and spoken English.
• Basic knowledge of Windows 11 and common desktop applications.
• Understanding of PC hardware, peripherals and typical technical issues.
• Ability to work independently, follow procedures and handle a 24/7 shift schedule.

Required skills

• Windows 11
• Common desktop applications
• PC hardware and peripheral troubleshooting
• Remote support tools
• ServiceNow (SNOW) ticketing system