Telco Network Quality & AI Automation Manager

About the role

Holafly provides eSIM solutions to travellers in over 200 destinations worldwide. As Network Quality & AI Automation Manager, you will own the end-to-end performance and reliability of its global mobile network, acting as the technical authority on connectivity across 200+ destinations. The role defines algorithmic observability, automated roaming steering and closed-loop remediation that prevent service degradation before users notice it.

Key responsibilities

• Define and execute the global network quality roadmap and set performance benchmarks across 200+ destinations.
• Implement real-time monitoring of GTP, LTE and 4G/5G metrics to stop service degradation early.
• Architect and deploy intelligent telemetry across roaming 4G/5G signaling (GTP-C/U, S6a, Diameter, 5GC HTTP/2 SBA), user-plane and radio traffic.
• Build GenAI-powered diagnostic agents and automated root cause analysis pipelines that parse signaling logs and summarize incidents for Operations and Strategy teams.
• Create automated playbooks and triggers so Operations engineers can mitigate carrier outages.
• Audit MNO, MVNE and IPX interconnects against core SLAs and drive KPIs into partners' systems.
• Define and evolve the Holafly Network Quality Index, standardizing metrics such as attach success, latency, throughput and coverage, and link them to user experience KPIs and customer sentiment.
• Mentor a high-performing operations team and translate complex telemetry into clear technical priorities.

Required profile

• 12+ years in mobile network architecture across MNO, MVNO or MVNE environments, with proven leadership experience.
• Deep knowledge of EPC and 5GC architectures (MME, PGW, AMF, UPF) and roaming protocols (S6a, GTP-C/U, Diameter).
• Experience with virtualized core platforms and cloud-native mobile ecosystems.
• Proven ability to write scripts and tools, use RESTful APIs and automate workflows, with hands-on machine learning or GenAI experience in telecom.
• Nice to have: eSIM architecture (GSMA RSP, SM-DP+) or cloud deployment (Kubernetes, AWS/GCP); professional fluency in Spanish.

Required skills

• Observability stacks: Prometheus, Grafana, OpenTelemetry, ELK/OpenSearch or Datadog.
• Telemetry analysis tools such as Wireshark, Prometheus or Grafana.
• Technical communication linking business goals to network execution.

What we offer

• 100% remote and flexible culture, working from anywhere in Europe.
• Benchmark-aligned salary, performance bonuses, health coverage and professional learning stipends.
• The chance to lead 5G transformation and cloud-native telecom architecture at a fast-scaling tech enterprise.