VIP Account Manager - French Speaking Players

About the role

The VIP Account Manager builds and maintains strong relationships with French-speaking VIP players, acting as their main point of contact. The goal is to provide exceptional service, ensure player satisfaction and drive retention and growth within the portfolio.

Key responsibilities

• Manage a portfolio of French-speaking VIP players and build long-term, trust-based relationships with high-value clients.
• Contact players proactively to present new offers, bonuses and exclusive promotions.
• Monitor player activity and trends to spot opportunities and risks, and provide tailored solutions and personalized service.
• Resolve player inquiries and issues quickly, and collaborate with internal teams to deliver an exceptional VIP experience.
• Prepare regular reports on player activity, performance and retention metrics.
• Contribute to strategies for increasing player loyalty and lifetime value, and handle other tasks assigned by the Head or Director of Department.

Required profile

• Proven experience in the iGaming / gambling industry (mandatory).
• At least 2 years in a VIP or account management role.
• Strong interpersonal, communication and organizational skills, with an analytical mindset and ability to work under pressure.

Required skills

• Native-level French and excellent spoken and written English.
• Confidence using Microsoft Office and CRM tools.
• Ability to interpret data and KPIs.

What we offer

• Competitive salary with an attractive commission structure.
• Career development and training opportunities.
• Private healthcare plan and happy hour.