VIP Account Manager - French Speaking Players

About the role

The VIP Account Manager builds and maintains strong relationships with French-speaking VIP players, providing exceptional service and driving retention and growth within their portfolio. As the main point of contact for VIP clients, the role focuses on meeting client needs and finding opportunities to increase engagement and loyalty.

Key responsibilities

• Manage a portfolio of French-speaking VIP players and build long-term, trust-based relationships with high-value clients.
• Contact players proactively to present new offers, bonuses and exclusive promotions.
• Monitor player activity and trends to spot opportunities and risks, and provide tailored solutions and personalized service.
• Act as the go-to contact for VIP players, answering inquiries and resolving issues quickly.
• Collaborate with internal teams to deliver an exceptional VIP journey.
• Prepare regular reports on player activity, performance and retention metrics.
• Contribute to strategies for increasing player loyalty and lifetime value, and handle other tasks assigned by the Head or Director of Department.

Required profile

• Proven experience in the iGaming / gambling industry (mandatory).
• At least 2 years' experience in a VIP or account management role.
• Strong interpersonal, communication and organizational skills, with an analytical mindset and confidence under pressure.

Required skills

• Native-level French and excellent spoken and written English.
• Confidence using Microsoft Office and CRM tools.

What we offer

• Competitive salary with an attractive commission structure.
• Career development and training opportunities.
• Private healthcare plan and happy hour.