VIP Account Manager (Portuguese-Speaking Clients)

About the role

The VIP Account Manager builds and maintains strong relationships with Portuguese-speaking VIP players, acting as their main point of contact. The goal is to provide exceptional service, ensure player satisfaction and drive retention and growth within the portfolio.

Key responsibilities

• Manage a portfolio of Portuguese-speaking VIP players and build long-term, trust-based relationships with high-value clients.
• Contact players proactively to present new offers, bonuses and exclusive promotions.
• Monitor player activity and trends to spot opportunities and risks, and provide tailored solutions and personalized service.
• Act as the go-to contact for VIP players, answering inquiries and resolving issues quickly.
• Collaborate with internal teams to deliver an exceptional VIP journey.
• Prepare regular reports on player activity, performance and retention metrics.
• Contribute to strategies for increasing player loyalty and lifetime value, and handle other tasks assigned by the Head or Director of Department.

Required profile

• Fluent Portuguese (spoken and written, C1 level) and English.
• Proven experience in the iGaming / gambling industry (mandatory).
• At least 2 years' experience in a VIP / account management role.
• Strong interpersonal and relationship-building skills, excellent written and verbal communication, and good organizational and time-management skills.
• Analytical mindset, able to interpret data and KPIs, and confidence using Microsoft Office and CRM tools.
• Able to work under pressure in a target-driven environment.

What we offer

• Competitive salary and performance-based incentives.
• Office-based work in a dynamic, international workplace with a collaborative team.
• Ongoing training and professional development, and career growth opportunities in the iGaming industry.
• Happy Fridays and regular team engagement activities.