CARe Fleet Monitoring Specialist (German Speaker)

About the role

NCR Atleos is hiring a CARe Fleet Monitoring Specialist (German speaker) in Belgrade, Serbia. CARe stands for Chronic Avoidance Repair and is part of the Fleet Monitoring organization: its goal is to proactively stabilize the performance of problematic ATMs before they become chronic. The role works with Technical Support, Field Support, Engineering and Field teams to send the right technician, parts, repair advice and documentation.

Key responsibilities

• Monitor ATM fleet performance using remote access and analytical tools, and diagnose issues.
• Identify and tag ATMs that are performing poorly or showing early signs of poor performance.
• Analyze performance data to spot trends and potential issues before they escalate.
• Proactively order parts so that field technicians are not dispatched unnecessarily.

Required profile

• Strong English and German language proficiency.
• Proactive, analytical and technical mindset, with excellent communication and interpersonal skills.
• Preferred: Bachelor's degree in IT or technical sciences; previous experience supporting NCR Atleos' financial products and knowledge of its hardware solutions; experience in an L2 support team.

Required skills

• Solid knowledge of analytic tools and processes.
• Intermediate Power BI and Excel skills.

What we offer

• Private health insurance and life, accident and disability insurance.
• Employee referral bonus program and wellbeing resources.
• Baby bonus.
• Internal career pathing and advancement opportunities.
• Partner discounts for employees.