Customer Implementation Manager

About the role

Telesign is hiring a Customer Implementation Manager to lead the integration of its products after sale. The manager oversees every aspect of integration so that customers achieve their intended business goals and value, and takes part in global expansion as Telesign scales its integration and onboarding initiatives.

Key responsibilities

• Lead the development and execution of integrations for customers of all sizes across various sectors.
• Kick off each integration with the customer: intro call, key stakeholder identification, and timelines and milestones aligned to the customer's launch plan.
• Serve as the first point of contact for customers post-sale and become a Telesign product expert.
• Consult product owners, engineers and technology executives, and lead technical integration calls.
• Field incoming questions on onboarding and product setup, and build strong relationships to drive fast integration.
• Meet and exceed metrics such as Time to Integrate, Time to Revenue (FMI) and Time to Ramp.
• Plan, assess risks, drive integration workstreams, lead functional teams, monitor progress, resolve issues quickly and report regularly to internal executives.
• Manage the pipeline of incoming integrations, build and improve integration capabilities, and mentor junior integration managers.

Required profile

• At least 3 years of relevant experience, preferably at a SaaS technology company.
• At least 3 years of experience supporting multiple integrations is highly preferred.
• Exceptional project management skills and the ability to track complex processes while collaborating across teams.
• Experience defining, implementing and following integration processes so that customer launches succeed.
• Demonstrated record of cross-functional collaboration, leadership and relationship building.

Required skills

• Technically inclined: understanding of products and the integration place in the customer journey, and roadmaps with Engineering, Product and Sales.
• API experience is a plus.
• Mobile SDKs and SMS experience is a plus.

What we offer

• Competitive salary plus a benefits package.
• Development opportunities.
• A challenging but friendly working environment.