Customer Operations Coordinator – Logistics

About the role

Shape the customer experience within new markets at TOMRA Collection. As the first point of contact you will resolve inquiries, manage service appointments and ensure installations and interventions run smoothly, acting as the link between customers, technicians and logistics partners.

Key responsibilities

• Manage outbound confirmations for all logistics around installations and service appointments, keeping customers informed.
• Handle inbound customer inquiries via phone, email and chat, providing clear, timely and empathetic support.
• Enforce readiness gates before dispatch, synchronize with calendars and maintain up‑to‑date case statuses.
• Schedule and dispatch technicians for installations and service interventions, optimizing routes and resources.
• Document all interactions in CRM/ERP systems and share relevant information with internal teams.
• Escalate unresolved issues according to the escalation matrix to ensure swift resolution.
• Champion customer satisfaction and contribute to continuous‑improvement initiatives.

Required profile

• Minimum 3 years of experience in a logistics role combined with contact‑centre or customer‑service exposure.
• Hands‑on experience with CRM systems, preferably Microsoft Dynamics 365.
• Strong communication and multitasking abilities, thriving in a fast‑paced environment.
• Customer‑centric mindset with proven problem‑solving skills.

What we offer

• Opportunity for career development and building international connections.
• A critical role in scaling business growth and sustainability across new European markets.
• Collaborative and innovative work environment focused on purpose‑driven results.