Customer Operations Coordinator - Logistics
Tomra · Beograd
Job description
About the role
Shape the customer experience within new markets at TOMRA Collection. As the first point of contact, you will resolve inquiries, manage service appointments, and ensure smooth installations and interventions.
Key responsibilities
- Manage outbound confirmations for logistics around installations and service appointments.
- Handle inbound customer inquiries via phone, email, and chat with clear, timely support.
- Enforce readiness gates before dispatch, synchronize calendars, and keep case statuses updated.
- Schedule and dispatch technicians, optimizing routes and resources.
- Document all interactions in CRM/ERP systems and feed communications to relevant teams.
- Escalate unresolved issues according to the escalation matrix.
Required profile
- 3+ years of experience in a logistics role with contact‑centre or customer service exposure.
- Strong communication and multitasking skills in a fast‑paced environment.
Required skills
- Hands‑on experience with CRM systems, preferably Dynamics 365.
- Customer‑centric mindset and problem‑solving ability.
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Published 2 hours ago
Expires 1 month from now
2 views · 0 interested
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Tomra
Beograd