Customer Quality Engineer

About the role

The Customer Quality Engineer acts as the primary liaison for customer quality issues, ensuring timely communication, root‑cause analysis, and implementation of corrective actions to meet automotive quality standards.

Key responsibilities

• Serve as the main point of contact for customer quality concerns, complaints, and related topics.
• Lead root cause analysis using Ishikawa, 5 Why and other methodologies, and define corrective and preventive actions with the cross‑functional team.
• Track and report quality KPIs such as claims, PPM, COPQ, and support customer audits in line with IATF 16949.
• Maintain quality documentation (8D reports, control plans, quality alerts) and ensure alignment between internal systems and customer portals.

Required profile

• University degree in Engineering, Quality Management or a related technical field.
• Previous experience in customer quality within the automotive industry.
• Strong communication, analytical and problem‑solving abilities, with good command of English.

Required skills

• Automotive quality tools: 8D, 5 Why, Ishikawa, FMEA, Control Plan.
• Knowledge of IATF 16949 standards and customer‑specific requirements.
• Proficiency with customer portals and MS Office suite.