Customer Service Order Management Specialist

About the role

The Global Business Centre in Belgrade is looking for a Customer Service Order Management Specialist to support its Sales teams. You will manage customer orders, coordinate with internal stakeholders and make sure customers receive excellent service throughout the order process. Fluency in English is required; additional languages are an advantage.

Key responsibilities

• Understand and interpret standard and major project order inquiries to maximise business opportunities.
• Provide customer support while meeting defined service levels and performance targets.
• Review and verify quotation offers for commercial and technical accuracy before order placement, and approve them in line with business guidelines.
• Communicate technical and commercial concepts appropriately for different customer types.
• Generate and maintain technical and commercial documentation for order processing.
• Manage and process spare parts orders.
• Process Custom Product Request (CPR) orders, coordinating with CPD teams, factories and third-party suppliers to meet quality, service and performance targets.
• Liaise with bid/quote, sales, lighting design and other internal teams.

Required profile

• Proven experience in a customer-facing role.
• Experience in sales operations, ideally in order management or customer service, is an advantage.
• Educational background in business administration or a comparable qualification.
• Excellent verbal and written English and fluency in the local language; other languages are an advantage.

Required skills

• Mandatory experience with MS Office applications.
• SAP and Salesforce experience is an advantage.
• Strong administrative and organisational skills with high attention to detail.

What we offer

• An international team with colleagues from different countries and cultures.
• Well-being and family support programmes, including private health insurance.
• Social gatherings and community events.
• Training opportunities, both internal and external.