Customer Support Agent (Danish) – iGaming

About the role

We are looking for a Customer Support Agent who will handle Danish‑speaking players in our iGaming division. The role is based in Belgrade and involves providing fast, friendly assistance through live chat, helping customers with account‑related queries in a highly regulated environment.

Key responsibilities

• Serve as the first point of contact for Danish‑speaking users via live chat and email.
• Provide accurate information and resolve inquiries regarding accounts, payments, and game issues.
• Handle and de‑escalate customer complaints following operational procedures.
• Navigate and update various online systems and CRM tools to document interactions.
• Collaborate with team members to meet performance targets and maintain service quality.

Required profile

• Fluent in Danish (spoken and written) and strong English communication skills.
• Previous experience in customer support, preferably in iGaming, FinTech or online entertainment.
• Ability to work in a fast‑paced, shift‑based environment.
• Strong problem‑solving, multitasking and interpersonal abilities.

Required skills

• Proficiency with live chat platforms.
• Experience using CRM systems.
• Familiarity with ticketing tools.

What we offer

• Competitive salary with performance‑based incentives.
• Collaborative, international office environment.
• Ongoing training and professional development.
• Career growth opportunities within the iGaming sector.
• Regular team activities, including “Happy Fridays”.