Customer Support Agent – English (iGaming)

About the role

WorkaNova is looking for an English‑speaking Customer Support Agent to join its fast‑growing iGaming team in Belgrade. You will be the first point of contact for players, delivering professional and friendly assistance through live chat and email in a highly regulated environment.

Key responsibilities

• Interact with multiple online systems to retrieve and update player information.
• Provide accurate, complete, and timely responses to player inquiries via live chat and email.
• Resolve customer complaints and issues while following operational procedures.
• Maintain high quality standards and adhere to compliance requirements.

Required profile

• Fluent written and spoken English.
• Previous experience in customer support, preferably in iGaming, Fintech or online entertainment.
• Strong communication, problem‑solving and multitasking abilities.
• Ability to work in a shift‑based, fast‑paced office environment.

Required skills

• Live chat platforms
• CRM systems
• Ticketing tools

What we offer

• Competitive salary with performance‑based incentives.
• Collaborative, international office environment.
• Ongoing training, professional development and career growth opportunities.
• Regular team engagement activities, including Happy Fridays.