Customer Support Agent - Romanian Speaker (L1 Support)

About the role

NCR Voyix, a global provider of unified commerce platforms for shopping and dining, is hiring a Level 1 support agent who speaks Romanian, based in Belgrade. The position covers the first and second shifts and involves working directly with customers and technicians to resolve hardware and software issues.

Key responsibilities

• Resolve recurring or standard customer problems and work with NCR and third-party vendor technicians on hardware and software issues.
• Provide daily and weekly incident tracking sheets and review incident history to identify recurring faults.
• Help clients install, configure and update hardware and software, and fix equipment issues.
• Schedule engineer appointments for multi-resource jobs, update work orders and give status updates.
• Distribute workload to meet SLAs and respond to escalated calls when needed.
• Take part in product or customer base training and apply remote fixes using guided search and troubleshooting checklists.

Required profile

• Fluent Romanian and English.
• High school diploma.
• Basic PC literacy, keyboard proficiency and understanding of Windows-based applications.
• Problem-solving, analytical, relationship-building and excellent verbal, written and listening communication skills.