Customer Support Engineer – AI‑Powered Support

About the role

Valley is building an AI‑driven support engine that lets a small team deliver the speed and quality of a much larger operation. As a Customer Support Engineer you will own the end‑to‑end support system, combining tooling, automation and AI to deflect routine queries and handle complex escalations.

Key responsibilities

• Design, configure and maintain the support stack (helpdesk, AI agents, routing rules, SLAs).
• Develop and optimise automations in n8n and Zapier to triage or resolve tickets before human intervention.
• Curate and expand a knowledge base used by customers and AI agents.
• Analyse ticket and product data to identify friction points and propose product improvements.
• Handle escalated cases that require human judgment, providing full context to the customer.

Required profile

• Strong operational mindset with a focus on building scalable processes.
• Ability to translate data insights into concrete workflow improvements.
• Comfort working with AI‑assisted tools and automation platforms.

Required skills

• Pylon (helpdesk platform)
• Basedash
• Claude Code
• n8n
• Zapier

What we offer

• Competitive monthly compensation ranging from $1,500 to $2,500.
• Opportunity to shape a cutting‑edge support system in a fast‑growing AI SaaS company.
• Remote‑first work environment with flexibility to work from anywhere.