Customer Support L1 – French Speaker
ncr · Belgrade
Job description
About the role
The Customer Support L1 position supports French‑speaking customers by resolving recurring hardware and software issues. The role works closely with NCR and third‑party technicians and reports incident performance.
Key responsibilities
- Resolve standard problems reported by customers and track incidents daily and weekly.
- Collaborate with NCR and vendor technicians to troubleshoot hardware and software faults.
- Update work orders, allocate engineer appointments, and ensure SLA compliance.
- Provide remote fixes using guided search tools and apply troubleshooting checklists.
Required profile
- Fluent in French and English.
- Basic PC literacy with keyboard proficiency and familiarity with Windows‑based applications.
- Strong problem‑solving, analytical, and communication skills.
- High school diploma.
Required skills
- Windows operating system troubleshooting.
- Use of desktop diagnostic tools.
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Published 9 hours ago
Expires 1 month from now
3 views · 0 interested
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ncr
Belgrade