Customer Support Officer

About the role

Join Nexi as a Customer Support Officer and help simplify digital payments for millions of users every day. You will work in a collaborative, inclusive environment, handling customer inquiries across multiple channels and supporting system monitoring.

Key responsibilities

• Monitor systems using specified applications and tools, raise incident reports and track ongoing issues.
• Handle customer service inquiries via telephone, email, mail or fax, providing accurate information and resolutions.
• Use computerized systems for tracking, information gathering and troubleshooting.
• Work in 24/7 shift patterns to ensure continuous support.

Required profile

• High school diploma or equivalent experience.
• Knowledge of banking and association rules and regulations.
• Fluent in English with strong written and verbal communication skills.
• Ability to read, write, type, perform basic arithmetic and multitask.

Required skills

• Proficiency with Microsoft tools.
• Customer service and research abilities.

What we offer

• Attractive salary and competitive benefits package.
• Access to the latest technology and equipment.
• Opportunity to work with an international team across Europe.
• Structured training through PayTech University to accelerate career growth.