Customer Support Representative

About the role

VOKI Games is looking for a Customer Support Representative to assist players of its free‑to‑play mobile titles on iOS and Android. You will be the first point of contact for players, helping them overcome technical issues, payment problems, and other gameplay questions.

Key responsibilities

• Respond to player tickets and inquiries, collaborating with technical specialists when needed.
• Assist players with game installation, technical glitches, payment methods, and general gameplay concerns.
• Collect, organize, and analyze player feedback, suggestions, and reviews.
• Create clear and detailed bug reports for the development team.

Required profile

• Previous experience in a similar customer support or technical support role.
• English proficiency at least B2 level.
• Familiarity with business‑style correspondence and information structuring.
• Stress‑resilient, communicative, polite, and passionate about helping people.

Required skills

• Experience with ticketing systems such as Helpshift.
• Experience with Jira or similar issue‑tracking tools.

What we offer

• Fully remote work – create from anywhere in the world.
• Medical insurance for you and your children, corporate psychologist consultations, and 15 paid sick‑leave days per year.
• Meal allowances, gifts, themed office days, informal meet‑ups, and online events.
• Opportunities for professional growth through internal trainings, courses, and conferences.
• Competitive salary determined during the interview process.