IT Business Solutions Team Lead

About the role

The IT Business Solutions Team Lead leads a distributed team responsible for internal business applications, corporate platforms, ERP and process-automation solutions. The role sits at the intersection of business, technology and delivery, acting as the main interface for senior business stakeholders and owning business demand, priorities, delivery commitments, team capacity and people management.

Key responsibilities

• Lead, develop and retain the IT BPA team, including goals, 1:1s, performance reviews, hiring and development
• Act as the primary interface for senior business stakeholders and internal customers, and clarify their objectives, outcomes and scope
• Own the backlog, portfolio, roadmap and prioritisation of IT BPA initiatives, balancing value, urgency, capacity and technical constraints
• Work with Business Analysts and SMEs to analyse requirements, feasibility, risks and dependencies
• Manage project and delivery for major implementations, migrations, integrations and automation, setting milestones and timelines
• Allocate team capacity, manage risks, blockers and competing priorities, and coordinate with Infrastructure, Security, DevOps and other IT teams
• Coordinate with external vendors and partners on scope, timelines, escalations and service quality
• Plan resources, licensing and budget, recommend to the IT Director, and handle critical escalations to keep services running

Required profile

• At least 3 years of experience in an IT leadership role covering business applications, enterprise systems, automation or similar
• Strong people-management experience (development, performance management, hiring, retention)
• Experience working with senior business stakeholders and turning business needs into structured initiatives
• Fluent written and spoken English

Nice to have

• ERP platforms such as SAP or 1C
• Jira and Confluence
• Implementation, migration, integration or automation experience
• Roadmap, budget, licensing and resource planning
• ITIL, ITSM, Agile or PMBOK; YouTrack, Phonemos, IdP/SSO, monitoring and backup systems
• AI-enabled automation and basic DevOps (CI/CD) knowledge