IT Digital Learning & Communications Specialist

About the role

Gategroup is looking for a motivated person to create engaging digital learning and communication content that supports awareness, understanding and adoption of Group IT technologies, services and initiatives. The role focuses on hands-on eLearning, AI-assisted videos and other digital content, and works closely with IT subject-matter experts and stakeholders.

Key responsibilities

• Design, develop and publish digital learning content such as interactive eLearning courses, microlearning, tutorials, instructional videos and multimedia materials.
• Transform existing IT training materials, technical documentation and presentations into clear, accessible digital learning experiences.
• Create AI-assisted video and multimedia content, including scripting, storyboarding, production, editing and publishing.
• Collaborate with IT experts to turn complex technology, innovation and AI topics into audience-focused content.
• Monitor content effectiveness through user feedback and engagement metrics.
• Develop and support IT communication, awareness and adoption campaigns for technology launches, digital transformation, AI, cybersecurity and other initiatives.
• Manage and maintain the Group IT SharePoint presence, and coordinate content for town halls, newsletters and employee engagement activities.
• Work with Corporate Communications to align IT communications with organisational standards.

Required profile

• Bachelor's degree or relevant work experience; education or training in Instructional Design, Digital Learning, Communications, Marketing, Multimedia or a related field is preferred.
• 3+ years of experience in digital content creation, eLearning development, multimedia production or communications, preferably in an IT or technology environment.
• Experience developing internal communications, awareness and adoption campaigns across multiple channels.
• Ability to translate complex technical information into clear content for non-technical audiences.

Required skills

• Advanced proficiency in digital learning and multimedia content creation, including interactive eLearning.
• Proficiency in AI-assisted content creation, especially for video and eLearning.
• Strong proficiency in Microsoft 365, particularly SharePoint, Teams and PowerPoint.
• Good understanding of instructional design, digital learning and communication principles.
• Excellent written and verbal English; additional languages are an advantage.