IT Support Specialist
MDPI Serbia · Novi Beograd
Job description
About the role
We are looking for a highly skilled IT Support Specialist to join our Belgrade team at MDPI. The role involves delivering fast, reliable technical assistance to internal users and maintaining our Microsoft 365 environment.
Key responsibilities
- Administer and optimise Microsoft 365 services for the organisation.
- Provide day‑to‑day support for Windows laptops and Microsoft Office applications.
- Log, track and resolve incidents using Jira or similar ticketing systems.
- Troubleshoot network connectivity issues and ensure stable communication across the office.
Required profile
- Excellent verbal and written communication in English.
- Strong work ethic with a customer‑oriented mindset.
- Previous experience in an IT support or help‑desk role.
- Relevant certifications such as CompTIA A+ or Microsoft MS‑900 are a plus.
Required skills
- Microsoft 365 administration.
- Windows operating system support.
- Microsoft Office suite proficiency.
- Jira ticketing system usage.
- Network troubleshooting and connectivity resolution.
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Published 1 month ago
Expires 3 weeks from now
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MDPI Serbia
Novi Beograd
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