Knowledge Management Specialist

About the role

Candescent is a technology company that helps financial institutions deliver intelligent banking experiences through digital banking, account opening and branch solutions. It is looking for a Knowledge Management Specialist who will create, review and govern knowledge content, support release readiness and help improve knowledge workflows.

Key responsibilities

• Create, update and maintain high-quality knowledge base articles that are accurate, current and easy to consume
• Govern submitted knowledge content so it is consistent, clear and follows knowledge standards and best practices
• Review and approve knowledge articles, giving authors actionable feedback when revisions are needed
• Work with Product, Support, Training and Operations teams to align documentation with product releases, enhancements and process changes
• Ensure required knowledge content is completed, reviewed and published on time to support release readiness
• Monitor knowledge health metrics such as article freshness, usage and gaps, and identify areas for improvement
• Support continuous improvement of knowledge workflows, tooling and governance processes
• Contribute to the documentation strategy and scalability as the Knowledge Management function grows
• Drive priorities across the department, the organization and cross-functional teams

Required profile

• Bachelor's degree; business, communications or a related field preferred
• 3-5 years of experience in Knowledge Management, Technical Documentation, release readiness or a related role
• Demonstrated experience creating and maintaining structured documentation or knowledge base content
• Strong written communication skills, able to turn complex concepts into clear, user-friendly content
• Native or near-native written and spoken English
• Experience working cross-functionally with Product, Support or Operations teams
• High attention to detail, strong organization and prioritization skills, comfortable in fast-paced environments
• Preferred: experience in SaaS, fintech or regulated environments, familiarity with release management or product launch processes, experience analyzing knowledge metrics, exposure to content governance models, and use of SharePoint, Microsoft Teams and Confluence

Required skills

• Proficiency with Copilot or other AI tools
• Microsoft Office Suite
• Online collaboration software such as Teams (or equivalent webcast software)