Logistics & LTL Coordinator – 4‑day week, Belgrade

About the role

This is a unique opportunity for logistic professionals looking for an additional day off in a week. We are offering a 4‑day, 10‑hour afternoon shift to cover our US market needs, while having the support of the entire team during the first half of the day.

Key responsibilities

• Support order processing, prepare shipping lists and documentation, and coordinate shipment readiness with warehouses and internal teams.
• Check and update stock information across relevant locations to support accurate shipment planning.
• Validate delivery addresses and collect customer delivery instructions, access requirements, and scheduling preferences.
• Contact customers by phone, email, and SMS regarding upcoming and active LTL deliveries.
• Communicate carrier pickup dates, delivery appointments, estimated timeframes, and shipment updates.
• Coordinate with carriers, couriers, and warehouses to support timely dispatch and successful delivery.
• Monitor shipment tracking and proactively follow up on pending deliveries, scheduling delays, and delivery exceptions.
• Serve as the primary customer contact for LTL delivery inquiries, working with customer service and operations teams to resolve concerns and escalations.
• Support LTL delivery claims by collecting customer statements, photos, proof of delivery, and other relevant documentation.
• Assist with checking supplier, courier, and carrier invoices, and support customs documentation where applicable.

Required profile

• 1–3 years of relevant experience in logistics, transportation, freight brokerage, dispatch, shipping coordination, carrier operations, fulfilment, supply chain or customer support.
• Strong written and spoken English with confidence communicating with customers, carriers, and colleagues.
• Structured approach to work, strong attention to detail, and ability to simplify complex situations.
• Comfort working with numbers, spreadsheets such as Excel, and operational data.
• Ability to manage multiple shipments, conversations, and priorities in a fast‑paced international environment.
• Calm, practical problem‑solving mindset with judgment to resolve issues independently.
• Confidence learning new tools and systems, with interest in using AI to improve daily work.
• Proactive mindset, reliability, and ownership of tasks from start to finish.
• Collaborative attitude and ability to work effectively across teams.
• Availability to work a 10‑hour shift Mon‑Thu 14:00–24:00 Belgrade local time to support US operations.

Required skills

• Excel
• AI‑supported tools