Product Owner (AI / Platform)

About the role

Net2Phone, a global provider of unified cloud communications solutions, is looking for a Product Owner to join its product team. The role starts by owning a strategic internal infrastructure initiative, working closely with engineering on the platform behind the communications products. As the initiative matures, the Product Owner will bring AI-powered features into customer-facing B2B / B2B2C products. This is not a backlog-management role: you will set direction, make hard calls on scope and partner with engineering, design and leadership to ship products.

Key responsibilities

• Phase 1: Own the product side of an internal infrastructure initiative, turning business and engineering needs into clear requirements and milestones.
• Run sprint planning and prioritization with engineering, and be the source of truth on scope, status and risks.
• Prepare for weekly technical leadership syncs and establish clear Definitions of Done.
• Phase 2: Identify opportunities to bring AI into products, define scope and drive delivery from zero to launch.
• Define quality metrics for AI features, including evaluation and error-rate measurement for AI agents, and turn AI capabilities into customer-facing value propositions for sales.
• Define success metrics for each shipped feature, focusing on adoption, conversion and retention.
• Connect proactively with stakeholders, follow up across teams, improve how product and engineering work together, and present product strategy to leadership.

Required profile

• 4+ years in product management or product ownership, with at least 2 years on AI or ML-powered products.
• Background in B2B SaaS, ideally in communications, contact centers or enterprise software.
• Track record of building a product or feature from scratch; hands-on experience measuring AI quality.
• Experience working with engineering on platform, infrastructure or internal tooling products.
• Fluent English and confidence presenting to leadership; ability to work with distributed teams across time zones.
• Nice to have: Spanish, CCaaS / UCaaS experience, and experience optimizing agile ceremonies and workflow tooling.

Required skills

• Strong technical fluency: understanding of APIs, LLMs and system integrations without writing code.
• Ability to define scope, write clear requirements and hold teams accountable to delivery.

What we offer

• Remote work for Europe and hybrid employment for Belarus and Moldova.
• Competitive salary with annual performance review, stable job with long-term growth.
• Hardware, compensation for professional training and seminars, and a referral program.
• Company-supported English classes and career growth opportunities.