Remote Technical Support Specialist – Polish Speaker

About the role

The Remote Technical Services position supports customers and internal teams by troubleshooting technical issues and ensuring successful project execution. The role is primarily remote, with occasional hybrid work arrangements.

Key responsibilities

• Support projects from initiation to completion, collaborating with project teams, customers, and stakeholders.
• Troubleshoot technical problems using available tools, knowledge bases, and remote access utilities.
• Take ownership of customer issues, resolve them promptly, and escalate complex cases when necessary.
• Process and validate documentation, track incidents, requests, and resolutions accurately.
• Provide support via phone, email, and ticketing systems while monitoring customer environments.

Required profile

• Fluency in Polish and English, both written and spoken.
• Strong problem‑solving and analytical abilities.
• Customer‑focused mindset with excellent communication skills.
• Ability to work independently and as part of a team, including rotating shift schedules.
• High school diploma or equivalent; prior support experience is a plus.

What we offer

• International and dynamic work environment.
• Comprehensive training and continuous learning opportunities.
• Career growth within a global organization.
• Supportive team culture and collaborative workplace.
• Hybrid work model.