Retail Customer Success Executive

About the role

NIQ Customer Success is looking for a Retail Executive within its Retail Vertical Customer Success team. You will build strategic customer relationships, understand customers' business challenges and drive value through retail measurement insights and consultative recommendations, helping retailer clients maximise business outcomes, increase satisfaction and strengthen long-term partnerships.

Key responsibilities

• Develop and maintain strong relationships with assigned retailer clients, becoming a trusted business partner.
• Gain a deep understanding of customers' business priorities, industry trends and strategic objectives.
• Deliver retail measurement insights, analyses and recommendations that create measurable business value.
• Drive customer engagement and adoption of NielsenIQ products, services and solutions.
• Conduct regular business reviews and insight presentations with customers.
• Identify opportunities to enhance customer value, satisfaction and partnership growth.
• Collaborate with Sales, Operations and the Reporting Hub to address customer needs and deliver solutions.
• Proactively manage customer expectations and resolve issues in a timely way.
• Monitor customer health, identify risks and implement retention and growth strategies.
• Stay informed about retail industry developments and use market intelligence to support customer decisions.
• Ensure an excellent customer experience through proactive communication and consultative support.

Required profile

• Bachelor's degree, preferably in business, economics, marketing, data analytics, statistics or equivalent.
• At least 2 years of work experience, preferably in analytics and insights, consumer/trade marketing or market research.
• Fluent in spoken and written English and Croatian.
• Category B driver's license required.

Required skills

• Good client-facing and communication/presentation skills; able to present research results clearly to stakeholders.
• Excellent analytical skills and ability to interpret sales and consumer data.
• Ability to work in a virtual environment.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

What we offer

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).