SAP Basis Administrator (L2, 24x7 Support)

About the role

NTT DATA is looking for an experienced SAP Basis Administrator who will combine SAP Basis operations with SAP HANA database administration. The role provides L2 operational support in a 24x7 service model organised across three shifts, and candidates must be willing and able to work in shifts according to the agreed support schedule.

Key responsibilities

• Provide L2 operational support for SAP ABAP and Java landscapes across development, test, training and production environments.
• Monitor SAP systems proactively to ensure high availability, stability, reliability and performance, and respond to incidents and service requests within SLAs.
• Participate in customer bridge calls and analyse incidents to identify root causes and implement corrective and preventive measures.
• Work with tickets in ServiceNow and SPC, and manage the SAP Change and Transport System.
• Perform end-to-end SAP Basis administration: system monitoring, transport management, job scheduling, printer administration, client copies, SAP Web Dispatcher, SSL and SSO, and plan and execute upgrades, support-package and kernel upgrades.
• Administer SAP HANA databases: installation, configuration, monitoring, performance tuning, backup and recovery, security, replication and disaster recovery.
• Collaborate with SAP, database, infrastructure, application and security teams, and contribute to automation and operational improvements.
• Maintain operational documentation, standards and procedures, and mentor junior team members.

Required profile

• Hands-on experience in SAP Basis administration and operational support, including ABAP and Java environments.
• Experience across development, test, training and production environments.
• Strong troubleshooting, analytical and root-cause analysis skills, and good customer-facing communication.
• Ability to collaborate with multidisciplinary and geographically distributed teams.
• Nice to have: BOBJ, BODS, SAP Cloud Connector, SAP Content Server or OpenText experience; SAP Basis or SAP HANA certifications; mentoring experience; experience with complex, business-critical or international environments; willingness to work a 24x7 rotating three-shift schedule.

Required skills

• SAP Basis administration, SAP HANA administration and monitoring
• SAP Web Dispatcher, SSL, SSO and certificate management
• Transport management, background-job scheduling, printer administration and client copies
• Incident, problem, change and release management processes
• Familiarity with ServiceNow and SPC ticketing tools