Spa Receptionist

About the role

The Bristol Belgrade is looking for a friendly, professional and highly organised Spa Receptionist. As the first point of contact for guests, the Spa Receptionist helps create a welcoming and relaxing atmosphere while making sure spa services run smoothly.

Key responsibilities

• Greet and welcome guests in a friendly and professional way
• Help book spa appointments and keep schedules running efficiently
• Answer phone calls and answer questions about treatments, services and promotions
• Tell guests about available services, packages and products
• Process payments and keep accurate transaction records
• Handle guest check-in and check-out
• Keep the front desk and waiting area clean, organised and inviting
• Work with colleagues to keep guest satisfaction high
• Know all spa services, prices and current promotions
• Handle guest complaints courteously

Required profile

• Previous receptionist or customer service experience is an advantage; hospitality or wellness experience is a plus
• Excellent communication and interpersonal skills
• Strong organisation and multitasking ability
• Ability to work in a fast-paced environment with a positive attitude
• Professional appearance and demeanor
• A passion for wellness and spa services is a plus

Required skills

• Basic computer skills
• Experience with booking systems is a plus

What we offer

• Competitive salary and performance-based incentives
• Ongoing training and professional development
• A supportive and positive work environment