Technical Account Manager – Middle (Remote)

About the role

SOFTSWISS is looking for a Technical Account Manager to join its Sportsbook team. You will act as the technical bridge between clients and internal engineering, ensuring smooth integrations, successful product launches, and ongoing technical success for partners.

Key responsibilities

• Lead client onboarding and API integrations from initial setup through testing and production go‑live.
• Coordinate technical delivery by maintaining integration roadmaps, defining requirements, and preparing clear tasks for Engineering and DevOps teams.
• Conduct pre‑release technical audits of client setups to identify configuration or integration issues before they affect production.
• Manage technical incidents, analyse logs, isolate issues, and work with internal teams to resolve problems and contribute to root‑cause analysis.
• Support client product adoption through technical demonstrations, feature guidance, and ongoing communication while collecting feedback.
• Improve technical support processes using automation and AI tools to optimise ticket triage, documentation, knowledge sharing, and issue resolution.

Required profile

• English at B2 level or higher and Russian at B2 level or higher.
• Practical experience in a Technical Account Manager, Technical Support, Integration, Implementation, or similar client‑facing technical role.
• Strong analytical and problem‑solving skills with the ability to work autonomously and manage multiple technical priorities.
• Excellent communication skills and confidence working with both clients and cross‑functional technical teams.

Required skills

• Solid understanding of web architecture, REST APIs, JSON, browser DevTools and server logs.
• Hands‑on experience with Jira and Confluence for issue tracking, task management and technical documentation.
• Experience troubleshooting integrations and distinguishing configuration issues from platform bugs.

What we offer

• Private health insurance and sports benefits.
• Comprehensive mental health program.
• Free online English lessons and local language courses.
• Paid time off, maternity leave support and referral program rewards.
• Upskilling opportunities, internal workshops and participation in professional conferences and corporate events.