Technical Support Specialist

About the role

The Technical Support Specialist joins NCR Voyix’s 24/7 support team in Belgrade, providing first‑line assistance to customers via phone and ticketing systems. You will troubleshoot hardware, software and connectivity issues, document cases in ServiceNow, and coordinate escalations when needed.

Key responsibilities

• Respond to customer calls and tickets, diagnosing and resolving common technical problems.
• Use remote access tools to investigate issues and, when required, dispatch field technicians for on‑site support.
• Maintain accurate incident records in ServiceNow and follow established troubleshooting procedures.
• Communicate status updates to customers and confirm resolution before closing tickets.

Required profile

• High School Diploma or equivalent.
• Strong command of written and spoken English.
• Basic knowledge of Windows 11 and common desktop applications.
• Understanding of PC hardware, peripherals and typical technical issues.
• Ability to work independently, collaboratively, and on a 24/7 shift schedule.

Required skills

• Windows 11 operating system.
• ServiceNow (SNOW) ticketing platform.
• Remote access troubleshooting tools.