Account Manager, Commercial

About the role

Gorgias is looking for a driven Account Manager to own a portfolio of existing eCommerce accounts, focusing on expansion and upsells. You will work at the intersection of sales, customer success and product to help merchants get more value from our AI‑powered conversational commerce platform.

Key responsibilities

• Own a book of existing eCommerce accounts, driving expansion and upsell opportunities.
• Run the full sales cycle from demo to close for add‑on and new product sales (average deal size $10K–$15K ACV).
• Manage a high‑velocity inbound pipeline while also conducting outbound outreach to existing customers.
• Partner with Customer Success and Product teams to identify automation opportunities and improve outcomes.
• Use data to spot upsell potential and prioritize outreach effectively.
• Ask strategic, pain‑based questions to uncover growth potential within each account.
• Continuously optimize the sales process to improve deal velocity and exceed quota.

Required profile

• 2–3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
• Proven track record of hitting and exceeding quota in a fast‑paced, high‑volume environment.
• Strong ability to manage many accounts simultaneously while staying organized.
• Talent for asking strategic, pain‑based questions that reveal new opportunities.
• Data‑driven mindset, using numbers to identify trends and upsell potential.
• Ability to move quickly from demo to close without sacrificing consultative quality.
• Excellent time‑management and prioritisation skills.
• Tech‑savvy, able to act as a solutions consultant and speak confidently about Gorgias’ impact.
• Clear, engaging communication across written, verbal and presentation formats.

What we offer

• 5‑week vacation.
• Paid sick leave (15 days).
• 6 weeks of full remote work per year.
• Paid parental leave (16 weeks).
• CAD $400/month lunch expense allowance (company credit card).
• Private health insurance and retirement pension.
• Up to CAD $900 to set up a home workstation.
• Up to CAD $2,600 per year for learning material and wellness support.
• Quarterly online company‑wide summit and annual off‑site retreats.
• Access to premium AI tools (ChatGPT, Claude, Granola, etc.) and an L&D budget for AI exploration.