Agent korisničke podrške – Online Gaming

About the role

We are looking for a motivated Customer Support Agent to join our online gaming platform team. You will be the first point of contact for players, helping them enjoy a safe and seamless gaming experience.

Key responsibilities

• Provide assistance to players via live chat and email.
• Resolve account‑related issues, including deposits, withdrawals and verification problems.
• Explain bonuses, promotions and responsible‑gaming protocols.
• Escalate complex cases to the appropriate internal teams.

Required profile

• Fluent written and spoken Serbian and English.
• Strong communication skills and empathy towards users.
• Ability to stay calm and efficient under pressure in a fast‑paced environment.
• Willingness to work rotating shifts, including weekends and holidays.
• Proactive problem‑solving attitude and commitment to continuous improvement.

Required skills

• Excellent written and verbal communication in Serbian and English.

What we offer

• Opportunity to gain professional experience in the iGaming industry.
• Dynamic work environment with a focus on player satisfaction.
• Training on responsible gaming and platform-specific procedures.