Collection Manager – Receivables Team Lead

About the role

The Collection Manager at Kuehne+Nagel is responsible for ensuring timely debt recovery and maintaining healthy cash flow. This role leads the receivables team, develops collection strategies, and supports the company’s financial stability while minimizing overdue accounts and bad debt.

Key responsibilities

• Develop and implement effective collection strategies to maximise cash collections.
• Set departmental goals and KPIs, analyse metrics and trends for continuous improvement.
• Recruit, train, coach and manage a team of Receivables Specialists, conducting performance reviews.
• Monitor accounts‑receivable aging reports, prioritise collection efforts and oversee the use of collection tools such as Highradius.
• Manage the Dispute Management Tool, ensuring quality and utilisation.
• Communicate with customers to resolve billing issues, negotiate payment plans and handle escalated disputes.
• Ensure compliance with global accounting, finance and trade receivable policies, conduct audits and prepare detailed collection performance reports.

Required profile

• Proven experience in collections, accounts receivable or related finance functions.
• Leadership experience with the ability to recruit, develop and motivate a team.
• Strong analytical skills to interpret collection metrics and drive improvements.
• Knowledge of global finance and trade receivable policies and compliance requirements.

Required skills

• Highradius collections software
• Dispute Management Tool (specific platform not named)
• Reporting and data analysis tools