Hotel Receptionist

About the role

We are looking for a courteous, reliable, and professional receptionist to join our team at a 4‑star hotel in the centre of Belgrade. As the first point of contact for guests, you will play a key role in creating a positive experience throughout their stay.

Key responsibilities

• Welcome guests and manage check‑in/check‑out procedures.
• Handle reservations, guest requests and inquiries.
• Answer telephone calls and respond to e‑mail messages.
• Provide information about the hotel facilities and the city of Belgrade.
• Process payments and maintain accurate guest records.
• Coordinate with other hotel departments to ensure smooth operations.
• Resolve guest issues professionally and in line with hotel standards.
• Maintain the reception area’s functionality during each shift.

Required profile

• Previous experience in hotel reception or a similar role is an advantage.
• Fluent in English and Serbian.
• Excellent communication and service orientation.
• Polite, professional and guest‑focused attitude.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to work shifts, including weekends and holidays.

Required skills

• Basic computer skills.
• Familiarity with hotel management software.