HR Shared Services Associate (II)

About the role

The HR Shared Services Associate (II) will serve as the first point of contact for employees, former staff, vendors and third‑party partners on HR‑related inquiries. You will support day‑to‑day HR operations by handling policy questions, portal issues, and self‑service form transactions while ensuring compliance with local labour regulations.

Key responsibilities

• Respond to employee inquiries about HR policies, the HR portal and self‑service forms via email, chat, phone or in‑person.
• Prepare and process required paperwork in line with Serbian labour law.
• Maintain and organise HR archives according to legal requirements.
• Record data in HR tools, trackers and databases, and escalate complex cases to specialists.
• Collaborate with managers, HR specialists and other teams to resolve queries.
• Identify and suggest continuous process improvements.
• Provide feedback on knowledge‑base articles and documented processes.

Required profile

• University degree.
• Fluency in Serbian and English.
• Previous HR administration experience, preferably in a large corporation (500+ employees).
• Strong attention to detail and organisational skills.
• Excellent written and verbal communication.
• Experience in a customer‑facing environment is a plus.

Required skills

• Advanced MS Office proficiency.
• Mail‑merge capabilities.
• Basic VBA scripting.

What we offer

• Equal employment opportunity and an inclusive workplace.