Operator Relations Manager

About the role

The Operator Relations Manager will be the commercial face of Proximus Global to Mobile Network Operators (MNOs) across Europe. You will drive new partnership acquisition, negotiate commercial agreements and optimise an existing portfolio of operator relationships for A2P SMS, Rich Communication Services (RCS) and P2A messaging.

Key responsibilities

• Identify and prioritise target MNOs for A2P SMS, RCS and P2A partnership opportunities across Europe.
• Negotiate Master Service Agreements, rate cards and volume commitments in collaboration with legal, finance and routing teams.
• Build and maintain a pipeline of new MNO opportunities with accurate forecasting in the CRM.
• Represent Proximus Global at industry events (MWC, GCF, MEF, regional operator forums) to develop relationships and market intelligence.
• Structure commercial constructs such as brand‑based pricing, volume tiers and OTP‑to‑RCS migration incentives.
• Partner with MNOs to identify and close grey routes and educate stakeholders on risks of Artificially Inflated Traffic (AIT).
• Plan and deliver joint workshops to accelerate RCS readiness and joint go‑to‑market activities.
• Track regulatory and market changes, assess commercial impact and lead internal solutioning with legal, compliance and product teams.
• Conduct regular business reviews with operator partners to assess performance and identify growth opportunities.

Required profile

• 3‑5 years of experience in carrier relations, wholesale messaging, interconnect or MNO partner management within a CPaaS, SMS aggregator, MNO or telecom carrier environment.
• Proven track record of negotiating commercial agreements (MSAs, rate cards, volume commitments) with MNOs or wholesale carriers.
• Strong stakeholder management and negotiation skills, with the ability to work cross‑functionally.
• Excellent understanding of A2P SMS, RCS and P2A messaging ecosystems.
• Ability to analyse regulatory and market developments and translate them into commercial strategies.

Required skills

• Telecommunications procurement
• Carrier relations
• CPaaS ecosystem knowledge
• Mobile connectivity ecosystems
• Negotiation of commercial agreements