Senior Employee Service Associate

About the role

We are looking for a Senior Employee Service Associate to lead our employee services function within a multi-country HR environment. The role combines case management, service delivery oversight and expert guidance to ensure a seamless experience for employees across Europe.

Key responsibilities

• Manage complex employee inquiries and end-to-end case resolution.
• Monitor and report on service delivery metrics, including SLAs and KPIs.
• Serve as a subject-matter expert, providing mentorship and guidance to junior team members.
• Support HR operations for multiple European jurisdictions, ensuring compliance with GDPR and local labour laws.
• Collaborate with Works Councils and employee representative bodies where applicable.

Required profile

• 3–5+ years of HR experience, preferably in shared services, HR operations or employee services.
• Proven ability to handle complex employee cases and mentor colleagues.
• Strong analytical, problem-solving and communication capabilities.
• Familiarity with European labour regulations and GDPR requirements.

Required skills

• SuccessFactors
• ServiceNow
• Microsoft 365