Service Advisor

About the role

The Service Advisor will be the primary point of contact for BMW owners visiting our Belgrade service centre. You will greet customers, understand their vehicle needs, and clearly explain recommended repairs and maintenance, ensuring a premium after‑sales experience.

Key responsibilities

• Schedule service appointments and manage vehicle check‑in and check‑out processes.
• Prepare accurate service orders and provide detailed estimates to customers.
• Coordinate with technicians and parts staff to align timelines and ensure correct parts availability.
• Document all work performed and maintain up‑to‑date customer records.
• Communicate progress, resolve concerns, and follow up to maximise customer satisfaction.

Required profile

• Strong customer‑facing abilities with a focus on service excellence.
• Excellent verbal and written communication skills, able to translate technical information into clear language.
• Organised, detail‑oriented and capable of handling multiple tasks in a fast‑paced environment.
• High school diploma; automotive or technical education is a plus.
• Fluency in the local language; basic English or German is advantageous.

Required skills

• Proficiency with service management software.
• Experience using CRM systems.
• Competence with basic office tools such as spreadsheets.