Technical Writer – 11am to 7pm Shift

About the role

Paychex is seeking a Technical Writer to create, organize, and maintain product and process documentation for both associates and customers. The role focuses on delivering clear, searchable, and easy‑to‑consume content across print, online, and video formats while collaborating with cross‑functional teams.

Key responsibilities

• Plan, develop, write, edit, and maintain operational job aids, manuals, system enhancement documentation, and reference materials.
• Partner with cross‑functional stakeholders to gather requirements, define project scope, and produce consistent deliverables.
• Ensure a consistent tone of voice and clear formatting for all knowledge assets.
• Coordinate with Enablement and Marketing leaders to communicate content updates.
• Maintain document control, archive outdated versions, and keep an inventory of current publications.
• Translate complex concepts into digestible formats to maximize learning transfer.

Required profile

• Bachelor’s degree in English, Communications, or a related field.
• 2–5 years of experience in technical writing, content creation, or a similar capacity.
• Self‑starter who thrives in a fast‑paced environment and works well within a team.
• Strong organizational skills and meticulous attention to detail.

Required skills

• Excellent technical writing, editing, and communication abilities.
• Project management and document control expertise.
• Sound editorial judgment and ability to evaluate content quality.